Privacy policy

9455-0449 Québec Inc. is committed to respecting your privacy and protecting your personal information. 9455-0449 Québec Inc. is committed to protecting your personal information collected when you use the gobox.design/en web site (the “Site”), when you communicate with us and when you do business with us, including when we provide our services, and to using it only for the purposes for which it was collected. Our employees and agents are also required to respect the confidentiality of the information we receive in the course of providing our services.

This Privacy Policy (the “Privacy Policy”) governs the collection, use and retention of information collected by 9455-0449 Québec Inc. for the purpose of providing our services, as well as information about users when they access or use the Site or communicate with us, whether by email, telephone, social networking or otherwise.

BY ACCESSING THE SITE OR OTHERWISE PROVIDING US WITH PERSONAL INFORMATION, YOU CONSENT TO THE COLLECTION, USE, DISCLOSURE AND RETENTION OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS POLICY.

1. Scope and application

The term “Personal Information” refers to information that, by itself or in combination with other information, identifies an individual, such as name, date of birth, email address, and any other information that must be treated as “Personal Information” under applicable law.

9455-0449 Québec Inc. reserves the right to change this Privacy Policy at any time without notice. The most current version of the Privacy Policy will be available on the Site and will indicate its effective date. If changes are made to the Policy that materially alter the privacy risk, we will notify you by posting a notice on the home page of the Site or, where required by law, we will contact you to notify you of such changes. If you continue to use the Site after such changes are effective, you will be deemed to have accepted those changes. We encourage you to review our Privacy Policy periodically.

This policy is an integral part of the Website Terms of Use, which govern your use of the Website.

2. Why we collect information

Personal information is collected and used for the following purposes:

  • to provide our services

  • to enable users to access and use the Site properly

  • to establish and maintain customer relationships, particularly in connection with promotions

  • to respond to requests from users and our customers, including requests for information

  • to address problems reported by users or our customers, including troubleshooting, support, optimization and investigation of website security breaches or recovery of lost data.

  • to evaluate, optimize, and improve the content and functionality of the Site

  • to communicate with you regarding a request you have made or your experience with our services or the Site

  • to track your use of website features, to provide you with advertising content and/or to improve the content of our advertisements and website so that they are more relevant or of interest to the public. For more information, please see the section of this Policy that discusses cookies.

  • any other purpose you have authorized

We use personal information only for the purposes for which it was collected.

The information we collect

We may collect and process various types of personal information in the course of our business and provision of services, and when you access and use the website, including, as applicable:

  • identifiable information, such as your full name, date of birth, or other information contained in government-issued identification documents

  • contact information, such as your mailing address, email address, and telephone number

  • financial information, such as billing address, bank account or payment information

  • website usage and other technical information. For more information, please see the Cookies section of this policy.

If, in the course of your business relationship with us, you are required to disclose personal information about third parties (e.g., family members, customers, employees, etc.), you represent and acknowledge that you have obtained their consent to such disclosure.

4. How information is stored and communicated

9455-0449 Québec Inc. retains personal information for a reasonable period of time to properly provide you with access to the Websites, to provide our brand experience services, to fully respond to your requests, to fulfill the stated purposes, or as required by law, whichever is longer. After that period, we will ensure that your personal information is destroyed in a manner that protects it from unauthorized access or disclosure.

Only relevant staff will have access to the data as necessary to perform their duties in connection with the Services and in accordance with the purposes set out in this Privacy Policy, subject to the following paragraph.

We will never disclose your personal information to anyone outside of 9455-0449 Québec Inc. without your consent, except to the following third parties and only if they have implemented appropriate security measures to ensure at least the same level of security as ours:

  • any governmental authority if required to do so by law, or to defend our rights, or as otherwise required by law. If 9455-0449 Québec Inc. is required by law or court order to disclose information or provide a copy of such information to a government agency, 9455-0449 Québec Inc. will attempt to notify you in advance, to the extent required by law.

  • our suppliers whose services we have contracted to perform certain functions on our behalf (data processing and storage, quality of service analysis, and application and hiring tracking and management). In such cases, we take the necessary steps to ensure that these third parties only have access to the information necessary to perform the agreed services, that they process your information only for the purposes we have identified, and that they have in place personal data protection measures that comply with applicable laws and allow them to respect the same conditions and level of protection as set out in this Privacy Policy.

  • any entity in the event of a merger, corporate reorganization or change of control of all or part of 9455-0449 Québec Inc. only if the parties have signed an agreement that limits the collection, use and disclosure of the information to the purposes of the business transaction.

5. Hyperlinks and third parties

The Website may contain sharing or publishing options or links to third party websites or platforms. By using or activating these links or features, you will leave the Website and your browsing will be subject to the and your browsing will be subject to the terms of use and privacy policies of those third parties. We have no control over these third party platforms and the fact that they are listed on the Website does not make us liable in any way.

6. Connection indicators

We use cookies and similar technologies on the Website to improve its performance and to personalise the content presented to you. We use the term “cookie” in this policy to refer to all similar files that collect information for these purposes.

What is a cookie?

Cookies are small text files that are stored on the hard drive of your computer, tablet or mobile device when you visit a website or page for the first time. These files store certain information about your use of the website, such as the date of your last visit, the pages viewed and the files downloaded. Cookies make it possible to tailor websites to the interests and preferences of users.

The cookies we use

Cookies required

These cookies are essential to the operation of the site and cannot be disabled. They are generally created in response to your actions or requests, such as when you fill out a form. You can set your browser to block cookies or to notify you of their existence, but you may not be able to access some parts of the Site.

Cookies controls

These cookies allow us to analyze navigation on our sites in order to improve their operation. We use third party tools such as Google Analytics to understand how users use the site, to analyze site traffic, and to compile anonymous analytical data. If you do not want to provide information to Google Analytics, you can opt out of having your information used by using the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout. For more information about Google Analytics and how this third party treats and manages your personal information, please see the privacy policy available at http://www.google.com/intl/fr-CA/policies/privacy/.

Preference cookies

These cookies are used to recognize and store your preferences. They are used to remember your preferences and ensure that you always access the same version of the site. For example, these cookies may remember your preferred language or specific video and audio settings.

Marketing cookies

These cookies allow us to personalize the ads you see based on your interests and limit the number of times you see an ad. They are generally created by our advertising partners and are used to display ads that are relevant and attractive to you.

7. Safety and conservation

All information is stored on highly secure servers and is protected from misuse and unauthorized access. We strive to maintain the necessary physical, administrative and technical security measures at our offices and information storage centers. Information is made available only to those individuals (employees or agents) who need access to that information in order to perform their jobs. 9455-0449 Québec Inc. uses reasonable efforts to protect the personal information you provide when using the Site and when communicating or doing business with us. Specifically, 9455-0449 Québec Inc. uses technical and organizational measures to protect your personal information against loss or theft, as well as against unauthorized access and disclosure, both internally and externally. However, no security mechanism is perfect and you should be aware that there is always some risk of security breaches. 9455-0449 Québec Inc. disclaims any responsibility for the disclosure of such information, except in the case of negligence on the part of 9455-0449 Québec Inc.

Information may be stored on servers located outside of Québec and may be processed by third party service providers located outside of Québec to enable them to carry out mandates on behalf of 9455-0449 Québec Inc. In such cases, 9455-0449 Québec Inc. will ensure that the information is protected by appropriate safeguards.

8. Your rights

You have the right to know the purpose of the collection and processing of your personal information by 9455-0449 Québec Inc. as well as the right to access, update and correct your personal information. You may withdraw your consent to the use and retention of your personal information by 9455-0449 Québec Inc. at any time. However, if you do so, you may not be able to use certain features of the Site or receive certain services.

9. Contact us

If you have any questions about this Privacy Policy, access to your personal information, or 9455-0449 Québec Inc.’s collection, use and disclosure of personal information, or how to exercise the rights described above, file a complaint, or update your personal information, please contact our Privacy Officer as follows:

By email : hello@go-van.com

By mail: 9455-0449 Québec Inc. att. Privacy Officer, 15 Montée de Baker Pond, Bolton-Est (Québec) J0E 1G0

We will do our best to process your request promptly.

Last revised: November 7, 2024